https://e3team.com/wp-content/uploads/2025/05/Free-Lime-Green-Photo-Download-1-768x480-1.jpg 480 768 Abstrakt Marketing /wp-content/uploads/2025/03/Logo-with-Tagline-2.png Abstrakt Marketing2026-07-13 11:38:322026-07-13 11:38:36Field Service Technician – PAJob Description
The Operations Engineer is a hybrid field- and office-based role responsible for delivering technical support, application engineering, and commercial support for E3’s Drilling and Completions product portfolios across all major US Land accounts. Based in Kilgore, Midland or Pennsylvania, this position serves as the technical bridge between E3 Engineering, Operations, Manufacturing, Quality, and Sales on the one hand, and E3 field personnel, customers, and vendors on the other.
Working with both internal and external customers, the Operations Engineer supports the full lifecycle of E3 equipment — pre-job application review and product selection, on-location troubleshooting and commissioning, post-job performance review and root cause analysis (RCA), technical training, and new product introduction. The role combines well-site presence during critical operations with office-based data analysis, customer proposals, technical documentation, and product development support, and works cross-functionally with the groups listed below to grow account share and improve equipment reliability.
Essential Duties and Responsibilities:
Technical Support – Field & Office
- Provide direct technical support to field operations, customers, and vendors.
- Troubleshoot mechanical, hydraulic, electrical, and control system issues.
- Support field personnel during equipment installation, commissioning, startup, and repairs.
- Provide troubleshooting support and RCA in accordance with company standards.
- Respond to technical inquiries and provide timely solutions.
- Serve as the primary engineering resource for field service teams.
- Participate in on-call technical support as required.
Sales & Commercial Support
- Partner with Sales and account management on US Land opportunities across the Drilling and Completions product portfolios.
- Serve as the technical lead on customer calls, bid reviews, and technical qualification meetings; translate customer well plans and operating requirements into equipment configurations and service scopes.
- Prepare technical proposals, product selection recommendations, and application write-ups supporting quotes, tenders, and RFPs.
- Deliver lunch-and-learns, product demonstrations, and technical presentations to customer drilling, completions, and engineering teams.
- Support new product introductions and field trials at customer locations and convert successful applications into recurring business.
- Prepare post-job performance reviews, case studies, and value documentation for internal and customer distribution.
- Provide technical justification supporting pricing and scope discussions; escalate commercial terms to Sales leadership.
- Gather competitive intelligence and market feedback and relay it to Sales, Engineering, and Product Management
Data Management & Analysis
- Collect, monitor, and analyze operational data from E3 equipment.
- Maintain equipment performance databases.
- Develop reports, trends, and performance metrics.
- Utilize data to identify equipment improvements and increase reliability.
- Support predictive maintenance initiatives through data-driven analysis.
Engineering Support & Continuous Improvement
- Ensure engineering standards and best practices are followed.
- Carry out engineering directives and communicate technical updates.
- Investigate Non-Productive Time (NPT) events and conduct Root Cause Analysis (RCA).
- Prepare and present technical findings and corrective action recommendations.
- Develop initiatives that reduce field call-outs and improve service efficiency.
- Identify opportunities for continuous improvement throughout the organization.
Customer Support & Training (Internal & External)
- Build and maintain strong customer relationships.
- Conduct operational and technical training for E3 employees and customers.
- Provide technical presentations and product demonstrations.
- Support customer startups and operational optimization.
Cross-Functional Collaboration (Internal Customers)
- Serve as the single technical point of contact between Sales, Engineering, Operations, Manufacturing, Quality, and Field Service.
- Communicate field findings, failure modes, and customer requirements back to Engineering to influence design changes and the product roadmap.
- Coordinate with Operations and Supply Chain on equipment readiness, availability, and mobilization to support customer job schedules.
- Support onboarding, mentoring, and technical development of field personnel across US Land districts.
- Participate in internal NPT/RCA reviews, product line performance meetings, and safety and quality initiatives.
New Product Development
- Coordinate and oversee field testing of new products.
- Monitor product performance during field trials.
- Gather customer feedback and operational data.
- Recommend design improvements to Engineering.
- Assist in the creation and revision of:
- Manufacturing Manuals
- Service Manuals
- Installation Guides
- Operating Procedures
Quality Assurance
- Perform internal audits to verify compliance with engineering standards.
- Evaluate field service quality and recommend corrective actions.
- Support ISO quality initiatives and continuous improvement efforts.
- Ensure proper documentation and adherence to company procedures.
Additional Job Requirements:
- Travel 10-35% monthly depending on company requirements
- On-call for E3 corporate business needs
- Able to sit for extended periods when completing tasks
- May be required to operate a company vehicle (DOT physical)
- Able to lift heavy parts and assist in assembly of new or repair of exiting equipment
Desired Education Requirements and Work Experience
- Bachelor’s degree in engineering or another technical discipline preferred.
- Equivalent combination of education and relevant industry experience may be considered.
- Minimum of five (5) years of combined field engineering, technical support, applications engineering, or technical sales experience in oilfield services.
- Experience within the drilling or hydraulic fracturing, oil & gas, or industrial equipment industries preferred.
- Experience supporting directional drilling or MPD operations or related field environments is highly desirable.
- Experience with automation, industrial controls, hydraulic systems, and mechanical equipment preferred.
- Direct experience with drilling and/or completions product lines — downhole tools, drilling motors, bits, frac plugs, wireline, or pressure control equipment — strongly preferred.
- Prior customer-facing technical sales, applications engineering, or account support experience with US Land operators and service companies preferred.
Required Skills
- Strong mechanical, hydraulic, and electrical troubleshooting abilities.
- Excellent technical problem-solving skills.
- Knowledge of industrial control systems and automation.
- Understanding of ISO Quality Management Systems.
- Familiarity with API and ASME standards.
- Ability to interpret:
- P&IDs
- Mechanical drawings
- Electrical schematics
- Build instructions
- Working knowledge of CAD software (SolidWorks preferred).
- Strong computer proficiency, including Microsoft Office applications.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to work independently while supporting cross-functional teams.
- Strong customer service and interpersonal skills.
- Ability to analyze complex technical issues and develop practical solutions.
- Working knowledge of drilling and completions operations, including downhole tools, drilling optimization, wireline and pump down services, frac plugs, and pressure control equipment.
- Familiarity with US Land operating environments and the major producing basins (Permian, Eagle Ford, Haynesville, Mid-Continent, Bakken, and Appalachia).
- Ability to translate technical performance data into customer value, and to support pricing and commercial decisions with technical justification.
- Comfortable presenting to audiences ranging from rig-site crews and company men to customer engineering, drilling, and completions management.
- Experience with CRM, quoting, or opportunity-tracking tools (Salesforce or similar) preferred.
- Ability to balance field response demands with office-based analytical, proposal, and documentation work.
- Troubleshooting experience with industrial mechanical, hydraulic, electrical, and automated equipment. Experience with drilling-rig equipment, top drives, iron roughnecks, hydraulic power units, VFDs, PLCs, and industrial controls.
Physical Requirements:
- Frequently lift and carry up to 50 pounds.
- Ability to stand, walk, bend, kneel, climb, and work around industrial equipment.
- Sit for extended periods while performing administrative or analytical tasks.
- Ability to work in varying outdoor weather conditions.
- Must be able to clearly communicate in person and by telephone.
- Must possess visual acuity necessary to inspect equipment and technical documentation.
Travel & Working Conditions
- Travel approximately 40–50%, primarily throughout the major US Land basins, to support customer operations, field trials, technical presentations, and sales calls.
- Participate in an on-call rotation to support E3 operations.
- May be required to operate a company vehicle and maintain a valid driver’s license.
- Must be able to obtain and maintain a DOT Medical Certificate if required.
- Based in Kilgore or Midland TX or Pennsylvania, with regular travel to customer locations, district shops, and active well sites throughout US Land.
- Work may be performed in office, manufacturing, shop, and field environments, including active customer locations
Job Information
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: Meadville, PA. and surrounding area
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